Welcome to Kim's Hotel Consulting
"We don’t promise more. We deliver more.
Worry less. Earn more. With KIM’s.
From brand to bottom line — we drive hotel success.Always deliver more than expected"And now win the peace: Ten lessons from history for the next normal"
Providing Everything You Need
From Global Chains to Independent Hotels — From Grand Opening to Profit.
With hands-on expertise in launching and managing global hotel brands such as Accor Mercure, Mark Hotel (HanaTour Group), and Park Hotel Singapore in the Korean market, I led the strategy, sales, and marketing of three hotels in Insadong, Chungmuro, and Myeong-dong as a single General Manager.
I am Insoo Kim, CEO of Kim’s Hotel Consulting, a field-driven hotel management expert.
Tailored consulting for your hotel’s unique needs — only at Kim’s Hotel Consulting.
Discover bespoke strategies and solutions through Kim’s Hotel Consulting Services.
Introduce
Trustworthy and Rich Field Experience & Knowledge
Eric Kim
Head| MBA, Ph.D.
H & RM (Hotel & Resort Management Korea) CEO & Co-Founder
Adjunct Professor, Graduate School of International Tourism,Hanyang University
< Major careers >
21 years of total experience as general manager of chain and local hotels
- Mercure Ambassador Hotel/ General Manager
- Park Hotel Group/ General Manager
- Mark Hotel / Center Mark Hotel & Tmark Hotel (Cluster General Manager) / Head of Strategy Marketing & Planning
- Crown Park Hotel Seoul/ General Manager
- Hilton Seoul Hotel/ Acting Director of Sales
- Radisson Seoul Plaza Hotel/ Sales Manager
- Westin Chosun Hotel/ GM Course
- 13 Years of Experience in Chain Hotels
- Served as Industry-Academic Vice President of Korea Hotel & Tourism Association
<Research Activities>
• Ph.D./ Kyunggi University, February. 2010
A Study on The Effects of Service Quality and Relationship Quality on Service Loyalty in the Hotel Industry: Moderating Effects of Switching
Barriers
• Short thesis/Journal of Tourism Research, September. 2008
A Study on Customer Relationship Marketing in Hotel Industry: Focusing on Customer Relationship Propensity of Hotels with First Top's Notch
Qualities to maintain through KMV to the center)
• Short Paper/Hotel Tourism Research, June. 2011
A Study on The Effects of Service Quality on Service Loyalty in the Hotel Industry: Focus on A Hierarchical Model of Service Quality
• Short Thesis/Tourism Research, February. 2012
A Study on the Influence of Customer Relationship Marketing Factors on Customer Immersion at 5 Star Hotels - Trust and Relationship Volition As a Mediation
• Short Thesis/Journal of Tourism Research, December. 2011
A Study on The Effects of Customer Satisfaction on Service Loyalty in the Hotel Industry: Focus on Moderating Effects of Switching Barriers
• Short Paper/Hotel Tourism Research, December. 2011
The Effects of Service Innovation, Performance on Market Orientation in the Hotel Industry: Focusing on 5 star hotels in Seoul
• Short Paper/Korean Association of Food Service Industry, March. 2011
A Study on Marketing Strategies in Tourist Hotel
Service
Opening & Branding Consulting
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Hotel Open P&L Analysis
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Hotel Opening Critical Path
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Brand Conversion Strategy
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Brand Hotel Korea Development
Feasibility & Sales & Marketing
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Business Feasibility Analysis
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Offline/Online Sales Strategy
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Global Revenue Solutions
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Sustainable Revenue Model Re
Operation Consulting
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Management Improvement Solutions
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Operational Assessment & Strategy
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Service Quality/Guest Experience Assessment
Project
Hotel Opening & Chain Hotel Implementation
2019. Accor Mercure Ambassador
2018. Park Hotel Yeongdeungpo
2017. T mark Grand Hotel Opening Marketing
2014. Kensington PHG Hotel
Operation & Sales & Marketing
2019. Arenouveau Seocho
2021. Co-Stay Songdo
Feasibility & Brand Broker
2020. HJ Hotel Project
2020. Nature Resort
2019. Arenouveau Seocho
2021. Co-Stay Songdo
